I guarantee to dispatch all orders within 2 working days at the latest.
International orders are sent by Royal Mail international Signed For services, which usually takes about 10 working days to arrive and require a signature upon delivery. I will provide a tracking number with instructions on how to track your order after dispatch.
I am happy to use express delivery services upon request (TNT express, delivery within 1-3 working days), quotes start from 23 GBP for USA, Australia, Canada, etc. Please feel free to contact me for a quote.
I never charge excessive amounts for postage and packaging. Our P&P charges are made up of the Royal Mail charge for the service plus a small contribution towards the packaging materials.
Refunds and Exchanges
You are entitled to a 7 day cooling-off period under the Distance Selling Regulations. This means that, if you decide you do not want your items for any reason, you must tell us in writing within 7 days (maximum) of receiving your item that you do not want it. You will be asked to return the item to us within another 7 days maximum for UK customers or 15 days for international customers. All items must be sent back in the same condition you received it.
You are asked to return items to us by a postal service which includes sufficient insurance to cover loss or damage and we recommend that you use a tracking method such as recorded delivery.
Refunds will be made original method of payment upon receiving the returned goods.
The cost of returning the items to us is the responsibility of the customer and this will NOT be refunded.
Lost or Missing Orders Policy
In the unlikely event of your order being lost in the post, I have to wait until the time has elapsed before I can instigate a claim for the lost package. Please note that international delivery times can not be guaranteed due to reasons beyond my control, but if your order does not arrive within 25 working days, I will issue you a full refund and make a claim against a carrier.